Absolutely. The White Glove Experience can be tailored to fit the specific needs of you and your event. Packages, services, and pricing can all be customized, allowing us to create an experience that reflects exactly the level of support and attention you require.

Because true luxury isn’t one-size-fits-all…it’s personal.

Yes. The White Glove Service can be added at any time during your order process, provided your event date is still available and has not been previously booked. We recommend adding the service as early as possible to secure availability for your date

Anywhere. Our Concierge Experience is designed to come to you, wherever your event takes us.

Our current package pricing includes travel throughout Canada and the United States.

For destinations outside of Canada and the U.S., package pricing is customized based on location, travel, accommodations, and the specific needs of your experience. Depending on the destination, pricing may increase or even decrease.

Got a destination in mind? Ask us about what that would look like for you…

Yes. While our primary focus is ensuring you receive an exceptional experience, we’re happy to extend our service to the people you’ve chosen to share your day with.

Service for the bridal party is based on the size of the party, the needs of the group, and the circumstances of the day. Larger parties or those requiring additional support may involve an additional fee.

Ultimately, we’re there for you and that includes being there for the people you selected to stand beside you.

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We offer two pricing options, allowing your Concierge Experience to reflect what your event actually requires.

One option includes flights, transportation to and from the airport  and accommodations when travel or an overnight stay is necessary. The second excludes those costs and is typically available for events where our schedule allows us to fly in, provide your service, and return the same day.

Our standard pricing is designed around travel within Canada and the United States. For destinations beyond Canada and the U.S., pricing is tailored based on the location and travel requirements.

Our goal is simple: a seamless experience, thoughtfully priced around your day not expenses you don’t need.

• Arrival & Event Check-In — Arrival at the event location or designated dressing space, with a quick review of the day’s timeline and priorities.

• Wardrobe Preparation — Unpack, organize, steam and prepare attire, accessories, shoes and personal items for the day.

• Dressing Space Setup — Prepare the dressing area, including garment presentation, accessory layout, steamer/iron station and refreshments or other provided amenities.

• Timeline Coordination — Connect with the client and, where applicable, the planner to align wardrobe preparation and dressing with photography, ceremony and event timing.

• Personal Dressing & Styling — Assist with dressing, accessories, finishing details and final styling to ensure everything is worn and presented as intended.

• Creative Team Collaboration — Work alongside planners, photographers and videographers to help coordinate wardrobe moments, detail shots and overall presentation.

• Picture-Perfect Adjustments — Monitor and refine attire before photos and throughout the agreed service period—lapels, collars, cuffs, accessories, trouser placement and other finishing details.

• Wardrobe Support — Assist with second looks or attire changes when included, while addressing reasonable wardrobe needs that arise throughout the service.

• Final Pack-Up — At the conclusion of service, organize and pack attire, accessories and all ELLIS ESQ items brought for the experience.

Absolutely, and we prefer to.

Your focus should be on enjoying the day and being fully present, not managing the details.

We’re happy to coordinate directly with your planner, photographer, videographer, venue, and other key professionals to ensure wardrobe, timing, styling, and presentation come together seamlessly.

You enjoy the moment. We’ll handle the details.

5. A very useful question. Weddings move around. You can explain that reasonable adjustments are accommodated whenever possible, while significant changes to date, location, or service hours may affect availability and pricing.

6. Absolutely, galas, red carpets, milestone celebrations, formal events, media appearances, and other occasions where the client wants that elevated level of service.

Yes. If Concierge Service is selected as part of an ELLIS ESQ custom attire package, your Concierge deposit will be included with the deposit for your order.

If you are booking our Concierge Day-of Service independently, without the purchase of custom garments, a deposit is required to secure your date and ensure it is reserved exclusively for your event.

Your date is considered confirmed once the required deposit has been received.